FREE DELIVERY TERMS
To qualify for free delivery your order must be over £75.00 and the delivery address must be a UK address. If any of the order is returned which then takes the remaining order value below £75.00, standard delivery costs will be deducted from your refund as the free delivery will no longer apply. Please note this offer only applies to products shipped directly from Pole Emporium, unfortunately items from X-Pole (poles, stages etc) do not qualify for this offer.
Please note that any orders outside the UK may incur import charges which the customer is responsible for.
These are the duties imposed from the country that the goods are entering into and we have no control over what or how much is being charged
PAYMENTS MADE BY PAYPAL EXPRESS
Paypal Express is a quick, easy and convenient method of payment that uses your stored details held on Paypal to pull through billing and shipping information.
Please ensure that the details held by paypal are correct before using this method of payment as we can not be held responsible for any incorrect shipping information that is passed onto us.
If you use this method of payment and have noticed an error in the shipping address you must notify us immediately to prevent your goods being sent to the wrong address.
If the incorrect address is supplied to us it will be your responsibility to track, trace and retrieve the goods
XPole products are drop shipped (not held in store by Pole Emporium)and therefore, are not guaranteed to arrive within a specific time frame.
Please enquire before purchasing if you need your pole by a set date.
All cancelled orders will incur a 30% fee. This is to cover processing costs incurred by us when an order is placed.
Please note that if asked, we will be able to give an estimate as to when XPole products may become available if they are not already.
A full refund will be issued if an item is faulty, not as described or does not do what it is supposed to do. A refund will not be issued if the item comes back not matching the same quality when sold, e.g. if the item comes back damaged, dirty, worn-out, etc.
Orders made on line, by email or over the telephone are covered under ‘distance selling’
A refund will be issued for goods returned within 14 days of receiving them when purchased on line, by email or over the telephone and with a valid receipt minus postage/delivery charge.
The refund can take up to 14 days to process.
When an item is brought directly from Pole Emporium no refund will be issued.
Pre orders need to be paid for in full unless otherwise stated.
This does not effect your statutory rights.
The length of time a pre order takes to come in aldepends on the length of time it takes the supplier to provide the goods and then for Pole Emporium to forward the goods onto the customer.
No exact date therefore be given for pre orders.
All gift vouchers can only be used once and no change will be given.
Discount vouchers or other such promotions can not be used in conjuntion with purchasing any XPole products.
All data, contents and design of my website is solely for my own use and is not to be copied or used as it is trade mark protected and protected under the copy right law.
Any mis use of my website and its contents will result in prosecution.
I reserve the right to remove any comments made on my blog.
Your use of any information or materials on this website is entirely at your own risk, for which Pole Emporium and the owner shall not be liable.
It shall be your own responsibility to ensure that any products purchased, services or information available through this website meet your specific requirements and are fitted as per instructions.
You may not create a link to this website from another website or document without Pole Emporiums’s prior written consent.
Prices are subject to change without notice and may vary to the catalogue (the website will always be more up to date).
Goods Purchased at the shop/Events
Please note that any goods purchased in store or at events will not be refunded unless faulty.
Please ensure that you have tried the goods and are happy with them before making your purchase.